Return Policy
Revised — October 20, 2023
01. The Return Window
We strive for your absolute satisfaction with every Bajwa Mart selection. If a product does not meet your expectations, we offer a 14-day return window from the date of delivery for most items in our collection.
02. Condition of Return
To maintain our high standards of hygiene and quality, returned items must be in their original, pristine condition. This includes:
- /Unopened original packaging with all security seals intact.
- /No visible signs of use, wear, or damage to the product bottle or box.
Note: Fragrance samples and "Limited Reserve" collections are final sale and cannot be returned due to the nature of the product.
03. The Refund Process
Once your return is received and inspected by our quality assurance team, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to the original method of payment within 7-10 business days.
04. Exchanges
If you wish to exchange an item for a different fragrance profile, we recommend returning the original item for a refund and placing a new order to ensure immediate fulfillment of your preferred selection.
To initiate a formal return request, please contact our digital concierge with your order credentials.
Contact Concierge